Shipping policy

Shipping Policy

Here you'll find all the information you need about shipping at Do Coffee Roasters, including where we ship to, estimated delivery times, shipping costs and tracking.

Shipping Destinations

We ship anywhere in Australia. At present, we don't offer international shipping or express domestic shipping. 

Estimated Delivery Times

All our shipping is handled by Australia Post and uses their standard (not express) service. 

Shipping location	Est. delivery time
Metro Melbourne	2-3 business days
Regional Victoria	3-4 business days
Australian Metro Areas	3-5 business days
Regional Australia	4-8 business days
Remote QLD, WA & NT	6-14 business days

Shipping Costs

We ship anywhere in Australia for a flat fee of $5 and offer free shipping for orders over $40.

Communications

Once you have completed your order, you will receive an email confirming that your order was successfully place and another once your order has been shipped. 

Shipment tracking

An email confirming that your order has been shipped will also include a link from Australia Post to track the delivery of your coffee. 

Returns and exchanges

We have a strict quality control process where every batch of our coffee is tasted and tested to ensure that it meets our high standards or it will not be dispatched. Because of this, we do not accept returns on coffee. We do however, really want you to be happy with your purchase so if you experience any issues with your coffee please contact us at hello@docoffee.com.au.

If you have been sent the wrong product, or it has been wrongly described, please contact hello@docoffee.com.au within 7 business days and we will resolve your issue.

Further information

If you have any questions not covered in this shipping policy, please get in touch with us at hello@docoffee.com.au.