Welcome to docoffee.com.au (which will be referred to as “we”, “us” or the 'website'). Below are the terms that govern your use of our website and the purchase of products from our website. By using our website, you agree to follow and be bound by these terms.

Currency, Pricing and Information

All prices quoted are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST) where applicable.

While we take all reasonable care to ensure the accuracy of information and pricing on the Do Coffee Roasters website, from time to time typographical errors, unintentional misinformation, or omissions may occur. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after an order has been submitted) without any liability on the part of Do Coffee Roasters. Do Coffee Roasters is not bound by any error or incorrect information that appears on the website.

Shipping and Delivery

We aim for all orders to be packed and dispatched within 48 hours (except weekends and public holidays) from when the order was placed. We use Australia Post for all orders. Orders sent via regular post should arrive within 3-5 business days for metropolitan areas, and with express within 2-4 days. Non-metropolitan areas may take longer.

You will receive a confirmation email with a tracking number at the time your order is booked for dispatch. All orders are marked with ‘Authority to Leave’ - if this is undesirable, please leave a note in the delivery instructions box at the time of purchase.

International Orders

We don’t currently offer international delivery.

Returns and Refund Policy

We have a strict quality control process where every batch of our coffee is tasted and tested to ensure that it meets our high standards or it will not be dispatched. Because of this, we do not accept returns on coffee. We do however, really want you to be happy with your purchase so if you experience any issues with your coffee please contact us at hello@docoffee.com.au.

If you have been sent the wrong product, or it has been wrongly described, please contact hello@docoffee.com.au within 7 business days and we will resolve your issue.

Amending or Cancelling Orders

If you need to cancel an order, please contact us immediately at hello@docoffee.com.au. Once we have accepted payment for an order, cancellation of the order is within our sole discretion.

Orders that cannot be cancelled will be subject to our terms, conditions and our Returns and Refunds Policy.

Cancellation of orders by us

We reserve the right not to provide goods or services, or cancel orders (or part thereof) at our sole discretion at any time, without limiting the operation of any of our terms and conditions. We will not be held liable for loss or damage arising from exercising these rights.

Copyright

The contents of our website are protected by international copyright laws and other intellectual property rights. We, or other third party licensors, are the owner of these rights. All product and company names and logos mentioned on our website are the trademarks, service marks or trading names of their respective owners, including us. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including, but not limited to text, photography, graphics, video, messages, code and/or software without our prior written consent.

Linked Sites & Content

We make no representations about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from us and that we have no control over the content or availability of that website. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a website and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator.

Privacy Policy

We take your privacy seriously. For information about how we collect and handle your personal information, please read our privacy policy here.

Governing Law

This agreement will be governed and construed in all respects in accordance with the laws of the State of Victoria, Australia.